Most Singapore SMEs discover the cost of IT support the hard way. A server dies on a Friday. A technician quotes four hours at ad-hoc rates. Nobody budgeted for it, and nobody can say whether it will happen again next month.
Fixed-price managed IT support solves the budgeting problem. Xecure Essential from iXiZ Technology starts at SGD $2 per user per day — roughly $60 per user per month, covering monitoring, patching, endpoint protection, Microsoft 365 administration and unlimited support requests.
For a 20-person company, that is about $1,200 a month for IT support Singapore businesses would otherwise pay a full-time hire or unpredictable hourly rates to get.
What $2 Per User Per Day Actually Buys
The figure only means something if you know what sits behind it. Xecure Essential includes:
- Proactive device monitoring — continuous health checks on every laptop and server
- Managed Windows patch management — updates tested and deployed on schedule, not left to users
- Endpoint protection — antivirus and threat blocking on all managed devices
- Microsoft 365 administration — user provisioning, licensing, mailbox and permission management
- Responsive managed IT support — a defined support channel with response targets
- IT asset visibility — a live inventory of devices, users and software licences
- Ongoing operational guidance — service reviews and roadmap advice
There is no per-ticket charge. Onboarding a new employee, resetting a password and investigating a phishing email all sit inside the same monthly fee.
How the Cost Compares
Three common alternatives, and what they actually cost a 20-person Singapore SME:
Ad-hoc technician — $0 until something breaks, then $150–$400 per visit. Reactive fixes only, with no monitoring and no documentation.
Internal IT hire — $4,500–$7,000 salary plus CPF and tooling. One person, one skill set, and no coverage during leave.
Xecure Essential — from $1,200 at $2 per user per day. Monitoring, patching, security, Microsoft 365 administration and support.
The ad-hoc route looks cheapest until you count downtime. A single day of outage across 20 staff costs far more than a month of managed support.
Why Fixed Per-User Pricing Works for SMEs
Per-user pricing scales the way headcount does. Hire three people, add three users. Lose a contract and shrink, and the bill shrinks too.
That matters for three reasons:
- Budgeting is predictable. IT becomes a line item, not a series of surprises.
- There is no incentive to leave problems unfixed. Under hourly billing, a provider earns more when things break. Under fixed pricing, they earn more by keeping things stable.
- Support requests are not rationed. Staff stop hesitating to report issues because someone is watching the clock.
Proactive Monitoring Is Where the Savings Come From
Monitoring is the part clients notice least and benefit from most. Agents on each device report on:
- Device health and performance
- Patch compliance status
- Disk and storage utilisation
- Security alerts and suspicious activity
- Backup completion status
A failing drive gives warning signs weeks before it dies. A backup that silently stopped three months ago only gets discovered when someone needs to restore a file.
Catching those early turns emergency repairs into scheduled maintenance. That is what keeps the fixed price sustainable for both sides.
Signs Your Business Has Outgrown Ad-Hoc IT
In most small companies, IT knowledge sits with one person — a staff member who is good with computers, or a technician who visits when something breaks. That works until roughly 10 to 15 users.
Warning signs include:
- New employees wait days for accounts and equipment
- Microsoft 365 settings differ from user to user
- Devices run months behind on security patches
- Nobody knows exactly how many laptops the company owns
- Small incidents turn into full-day outages
When to Move Beyond Essential
Xecure Essential is the entry tier of the iXiZ Xecure Framework. It covers the operational foundation. Two tiers sit above it for businesses with heavier security requirements:
Xecure Advanced adds Managed Detection and Response (MDR) and enhanced threat detection on top of everything in Essential. Consider it if you handle regulated data, have suffered an incident, or work with clients who audit your security posture.
Xecure Elite adds comprehensive cybersecurity governance, business resilience planning and enterprise-grade protection. It suits organisations with compliance obligations or board-level risk reporting.
Most SMEs start at Essential and upgrade when a client contract or an audit demands it. Moving up happens inside the same framework — no provider change, no environment rebuild, no re-onboarding.
Is Xecure Essential the Right Fit?
It works best if you:
- Employ between 10 and 100 staff
- Rely on Microsoft 365 for email and files
- Have no dedicated internal IT team, or one overloaded IT person
- Handle client data that must stay secure
- Expect headcount to grow over the next 12 to 24 months
If you already run a mature internal IT function, Advanced or Elite is usually the better starting point.
Frequently Asked Questions
Is $2 per user per day the final price? It is the starting rate for Xecure Essential. Final pricing depends on user count, device mix and whether servers are in scope.
Are support requests capped? No. Standard support requests are included in the monthly fee.
How long does onboarding take? Most SME environments are onboarded in two to four weeks, covering asset discovery, agent deployment, documentation and a Microsoft 365 review.
Do you support hybrid and remote workers? Yes. Monitoring and endpoint protection follow the device, not the office network.
Can we upgrade to Advanced or Elite later? Yes, within the same framework and with no provider change.
Next Steps
IT support should get more predictable as your business grows, not more expensive. At $2 per user per day, Xecure Essential gives Singapore SMEs monitoring, patching, endpoint security and Microsoft 365 administration for a fixed monthly cost — with a clear path to Advanced and Elite when requirements change.
See the full iXiZ Xecure Framework, or contact iXiZ Technology Pte Ltd for a quote based on your user count.