Privacy Policy – iXiZ Technology Pte Ltd

Introduction

This privacy policy applies to iXiZ Technology Pte Ltd (“iXiZ”, “we”, “us” or “our”), a company incorporated in Singapore. This policy explains how we collect, use, and handle personal data through your use of our products, managed IT services, solutions, website, and related platforms (collectively, “Services“) in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA) and other applicable laws.

By using our Services, you are deemed to have read, understood and accepted the terms and conditions of this policy.

Your Personal Data

In this policy, “personal data” means any data or information about you from which you can be identified, whether from that data alone or together with other information we have or are likely to have access to.

Examples of personal data we may collect include:
– Name and identification details (e.g., NRIC, FIN, passport)
– Contact information (e.g., address, email, phone number)
– Employment and company details (e.g., job title, department, employer name)
– Financial information (e.g., billing details, bank account, payment records)
– Technical data (e.g., IP address, device information, login history, access logs)
– Information you provide through forms, support requests, or service portals

Collection of Personal Data

We collect personal data in the following ways:
– When you provide it directly (e.g., contact forms, service agreements, support tickets)
– When you use our Services (e.g., through monitoring platforms, websites, or IT tools)
– When you provide us with data about others (e.g., employees, authorized representatives) — you confirm you have obtained necessary consent
– From third parties such as service providers, vendors, or partners, in accordance with the law
– Where collection is required by applicable law or regulations

You are not obliged to provide personal data. However, if you withhold necessary information, we may be unable to deliver or continue Services to you.

Use of Personal Data

We use personal data for purposes such as:
– Delivering, managing, and supporting our IT and cybersecurity services
– Verifying identity and preventing fraud or unauthorized access
– Responding to queries, requests, and support tickets
– Processing payments, billing, and account management
– Sending service notifications, updates, and marketing (where consent is given)
– Meeting regulatory, compliance, or audit obligations
– Ensuring security and integrity of our systems and Services
– Managing employment applications (if you apply to work with us)

Disclosure of Personal Data

We respect the confidentiality of your data and do not sell it. We may share personal data only:
– With trusted service providers (e.g., cloud hosting, monitoring platforms, email/security vendors)
– With affiliates and professional advisors (e.g., auditors, lawyers)
– With regulators, law enforcement, or authorities when legally required
– In the event of a corporate transaction (e.g., merger, acquisition)
– With third parties whom you authorize us to disclose to

When data is shared, we ensure appropriate contractual and technical safeguards are in place.

International Transfers

To deliver Services, your personal data may be transferred to, processed, or stored in countries outside Singapore. In such cases, we will ensure your data is protected in accordance with applicable laws.

Access, Correction, and Withdrawal of Consent

– You may request access to or correction of your personal data.
– You may withdraw consent to our use of your personal data at any time by contacting our Data Protection Officer.
– Withdrawing consent may affect our ability to provide or continue Services.

Security of Personal Data

We implement appropriate technical, administrative, and physical safeguards to protect personal data from unauthorized access, misuse, or disclosure. While we strive to maintain high standards of security, no system or method of electronic storage is completely secure. We encourage clients to also maintain robust internal security measures to complement our efforts.

Retention of Personal Data

We retain personal data only as long as necessary to fulfill the purposes stated or as required by law. After such purposes no longer apply, data will be securely deleted or anonymized.

Cookies and Related Technologies

Our website uses cookies to analyze traffic, enhance user experience, and customize content. You may disable cookies in your browser settings, though this may affect website functionality.

Contact Us

For questions, concerns, or to exercise your PDPA rights, please contact our Data Protection Officer (DPO):
📧 privacy@ixiz.sg
📞 +65 6515 1735
📍 21 Bukit Batok Crescent #09-79, WCEGA Tower, Singapore 658065

Amendments

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. Your continued use of our Services constitutes acceptance of the updated terms.